a few words about Warranty in general and at VanDervort Repair & Rebuild
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As related to our effort:
As stated already, Since we have many sources of supply, our policies mimic
those of our suppliers, plus any enhancements we are able to handle. When any
issue of dissatisfaction occurs, you talk, we listen and hopefully we provide a
solution that works for you, period. I am able to provide the time it takes to
handle these matters properly because they simply don’t happen very often. I work
hard on the front end of our business so that the tail end goes smoothly!
Now New York Impact on Warranty:
New Your has many laws to protect both the consumer and the Warranty
agency that performs Warranty for the Manufacturer. Most notably, a few
rules exist on what a service contract to a service provider must
provide to the service provider. If these rules are not followed, they
are not allowed to sell in New York State. I have had Manufacturers
tell me " Who is going to enforce that?" My response, I will for me,
remove me from your service center list, I want no part of improper
warranty coverage. Another fact little known is that the Owner's Manual
that was supplied with the purchase is THE WARRANTY TERMS PERIOD. An
improved statement of better warranty only applies if your owner's
manual states such, or if in the company review of the details they
decide to extend a better warranty by choice. It is also not uncommon
for the Service Dearler's contract to be different than the warranty
statement of the Owner's manual, leading the Warranty determination
less than your purchased warranty. This would be corrected by an
Owner's challenge or if the Service Center makes the challenge as
having been informed of the difference. There also should be no
shipping charges on parts to perform repairs, but invoices charge the
Service Center, and often there is no way on the Warranty filling
method to incorporate such a charge, so the customer is billed the
charges, or the parts came from stock and the factory tries to negate
the shipping charges based on no details.
These and other issues occur on most all warranties. Here we are aware
of most of the games played, aware of the Company we are dealing with
based on records of warranties in the past and how things are done. We
are authorized for over 80 companies for warranty. I do this for two
1) To support my customers.
2) To gain new customers.
Warranty is difficult and hardly profitable, the profit for us is
customer satisfaction and gaining a new customer to make happy. This
however must be proceeded by each customer understanding we have a bill
for the work I do, and the factory makes the determination of what they will pay for the warranty.
What the factory pays, if anything, is what a customer gets refunded.
For this reason, all care is given to present a situation fairly and
present the prospects to the customer and dutifully pursue the best
warranty return we can perform honestly.